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Naumen Service Desk & ITSM 365

Work from anywhere with most popular Service (Help) Desk by Naumen. Work with requests, solve tasks, participa...

Free

Store review

Work from anywhere with most popular Service (Help) Desk by Naumen. Work with requests, solve tasks, participate in approvals, receive notifications from your mobile phone, and our application will adapt to your processes and goals.

For support service and field engineers
Register requests and work with them from your smartphone screen
Change status, a responsible employee and other parameters
Add files, comments, and photos with your camera phone
Build the route to the client address and service objects using geolocation
Monitor and inventory your equipment using barcode scanner
Fix work time records
Get push notifications for all important events
Use full text search on requests, and other useful materials

For managers
Control the workload of your teams
Initiate new tasks
Participate in approvals, comment your decisions
Subscribe to requests from key customers to keep everything under control

For users
Create requests and follow their status
Check information details via comments
Use the knowledge base
Leave feedback

Adaptability of processes
Adaptation to specific business tasks. Enabling new processes and editing the current ones.

Easy configuration
Adding objects, configuring the interface and other parameters without programming.

Access to information without Internet
View previously opened cards. Adding comments and running some event actions even offline.

Multiple accounts
Quick switch from the app to accounts of other external IT-systems.
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Naumen SMP Mobile app is everything you need to proper work with requests and tasks on your smartphone screen!

The application requires access to the server Naumen Service Desk or ITSM 365 with the module "Mobile client".
The recommended server version is 4.11.0.7 or higher.

Store rating

5

out of

1 reviews

Size

59.8 MB

Last update

June 21, 2020

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